Orion’s State-of-the-Art Parts System
Welcome to Orion Parts
Orion Parts distribution systems ensure the supply of replacement parts for the design life of your bus. Orion Parts not only supplies parts for our buses, but also for most transit buses on the market today. Orion Parts Customer Service is available at 1-800-786-8099 from 8:00 AM to 6:00 PM (EST) Monday to Friday (en Francais 1-866-257-7774). For all Parts inquiries, contact:
info@orionbus.com
Orion Parts - Product and Service features:
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"Most Requested Items" - - our in depth inventory approach on approximately 600 part numbers that represent a sizeable portion of our customers’ requirements. We've made a commitment to consistently maintain stock on these very active parts, reviewing and replenishing our stock levels weekly.
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"Monthly Specials" - - our monthly flyers that feature a hot price; a new product; or something new and noteworthy at Orion. Watch for these flyers to arrive the first week of each month. To receive your copy of the Orion Parts Monthly Flyer, e-mail your request to:
orionflyers@orionbus.com. State your name, company name, as well as indicate phone and fax numbers.
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Customized spares lists - - our spares lists are tailor made for your fleet. We work with you before and after bus deliveries to maximize your fleet up-time and reduce your required inventory investment.
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Distribution Center - - Detroit Diesel Parts Distribution Center has been selected as the logistics provider of choice. DDC has proven itself a world-class leader in logistics and is backed up by the best quality support network in the industry. The PDC has high standards when it comes to picking, packing and shipping parts. Shipping almost a million line items a year, our professional staff can serve you better!
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Original Equipment standards on parts sourcing - - We supply the same high quality parts for the aftermarket that are factory-installed on Orion buses, and we won't substitute with ”knock-offs”.
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Experienced staff - - our Customer Service Representatives and Regional Sales Managers are well-experienced in transit, and it shows. Their knowledge and commitment to our customers is a large factor in the Orion story.
We thank you for your business.